The purpose of this position is to supervise, direct, plan, coordinate and perform a variety of animal-health and client-education duties. The Lead Technician ensures quality pet care and promotes greater efficiency by relieving veterinarians and the practice manager of technical and administrative work. The Lead Technician plays an important role in clinical and patient-care activities, as well as in client service and marketing. Serving as the “glue” that holds the successful practice together, the Lead Technician is generally the most accessible to technician staff and continually builds credibility through education. The Lead Technician anticipates the needs of the veterinarians, staff, and clients. Responsibilities include continually finding ways to operate and deliver service more efficiently. The majority of the time, the Lead Technician performs technician duties, yet also observes and evaluates other technicians and assistants in order to guide and assist them. The Lead Technician educates junior technicians, keeps them on task, and sets an example for other technicians. When not performing technician duties, the Lead Technician carries out management duties, including special projects, inventory and ordering, implementation of new ideas and/or procedures, and employee management (training, discipline, coaching, scheduling, and evaluations). The Lead Technician prioritizes projects and completes them in the order of greatest importance, delegating to other technicians as appropriate.
Leadership and Management
Directs and assists technicians, and keeps them on task in their performance of technical and client-education duties.
Supervise and manage all aspects of the technical support staff and ensures the daily flow of appointments and patient care are nothing less than exceptional.
Recognizes non-routine or unusual situations and communicates them to the Practice Manager, along with recommended solutions.
Partners with Lead CSR to oversee and perform over-the-counter sales of specialty merchandise. Maintains and provides training for technical knowledge of products, especially nutritional products, and uses communication skills to sell products.
Educates clients about products and answers their questions.
Ensures that client call-aheads and call-backs are completed as needed by technical staff in a timely manner.
Explains the nature of and basis for hospital personnel policies and procedures to clients and technical staff when necessary.
Assists with the preparation and implementation of the technical staff work schedule.
Maintains knowledge of federal and state animal-health laws and regulations, including OSHA.
Ensures that the hospital and its employees are in compliance with regulations. Informs the Practice Manager of any regulatory issues.
Oversees chart audits for completeness and accuracy. Refers charts to the Practice Manager for questions concerning charges and to the appropriate veterinarian for questions concerning treatment.
Oversees completion of technician and assistant daily, weekly and monthly checklists/maintenance logs.
Makes recommendations to the Practice Manager concerning personnel matters.
Discusses disciplinary actions needed with the Practice Manager and assists with follow-through.
Provides input on employee performance, and performs evaluations of technicians and assistants.
Provides fair and impartial treatment to each employee with regard to scheduling, coaching, and discipline.
Directs on-the-job training of technical staff.
Resolves informal employee complaints, and mediates interpersonal problems amongst the technical staff.
Serves as liaison between staff and management.
Operate, maintain and train on hospital equipment. I.e.: Radiology equipment, EKG, fluid pumps, syringe pumps, anesthesia machines, Monitoring equipment, dental equipment and autoclave.
Gives prompt attention to requests for meetings, repairs, and supplies.
Performs weekly inventory counts of preventative products.
Assists in the ordering of inventory as directed by the practice manager.
Is able to effectively manage leadership responsibilities and technical work in a busy high stress environment.
Developing Direct Reports
Hiring and Staffing
Managing and Measuring Work
Drive For Result
Ability to Multitask
Sales and Marketing Skills
Tolerance for Stress/ Resiliency
Special Working Conditions
Employees should expect to spend nearly all of their workdays standing, sitting and typing at a computer.
They should have a physical strength and the ability to safely lift objects weighing up to 40 pounds without assistance.
Able to assist in lifting patients weighing more than 40 pounds.
Must possess sufficient strength and assertiveness to effectively restrain patients and ensure the safety of clients and personnel.
Ability to be confident around pets (ex: dogs, cats )The noise level in the work environment is moderately high.
Ability to carry out instructions furnished in written, oral or diagram form and to solve problems involving several variables.
Requires ambulatory skills sufficient to perform duties while at hospital.
Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment and read information.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Staff is routinely exposed to pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/ controlled substances.
At least three years’ recent experience in veterinary practice or medical environment, with increasing responsibilities.
Demonstrated ability to lead and manage a team.
Ability to perform routine veterinary medical procedures (e.g., collect samples, draw blood, and administer vaccines).
Ability to perform dental radiographs
Ability to perform and monitor routine and advanced anesthetic procedures
Ability to maintain clear and accurate records and to charge clients for all products and services rendered.
Ability to properly restrain patients.
Knowledge of spelling and meaning of commonly used veterinary medical terminology and procedures.
Ability to complete assigned tasks in the time allotted without direct supervision.
Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
Excellent interpersonal communication skills.
A commitment to outstanding client service.
Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
Ability to stay on task and work energetically for the entire shift, sometimes exceeding 10 hours per day.
Preferred: CVT/RVT or Three to Five years’ recent experience in a veterinary practice, with increasing responsibilities.
About Beachwood Animal Clinic
Independently owned and operated small companion animal group in Eastern Central Florida. Four 1-2 doctor practices. Well staffed with generous benefit package.