Veterinarian led and owned for three decades, everyone at MedVet strives daily to enhance the lives of pets, their loving families, and the veterinary community. Through this relentless commitment and dedication, MedVet is growing a network of emergency and specialty hospitals for pets, with facilities across the Midwest, Gulf Coast, Texas, and Mountain regions to deliver exceptional care and preserve the integrity of the profession. Our team consists of nearly 2000 team members helping to advance our mission of Leading Specialty Healthcare for Pets. Through this effort, we have been able to help and serve nearly 200,000 pets and their families, and more than 5,400 Referral Partners each year.
The Hospital Director (HD) provides hospital leadership in dyad partnership framework with the Medical Director (MD) to lead the Healthcare Team. The HD, who reports to a VP, Clinical Services, is the local leader of Clinical Services that includes all non-veterinarian Healthcare Team members. The HD promotes a culture that supports development of engaged and empowered employees, who deliver the MedVet experience in a healthy and sustainable manner while living MedVet’s core values of Teamwork, Leadership and Compassion.
Successful dyad leadership provides representation of all employees, fosters diversity of thought, and leverages the variable experience and skill of our Medical Services and Clinical Services Teams. The MD directly supports doctors and the Health Care team directly, at each hospital and works collaboratively with each level of the MedVet organization to improve and sustain MedVet’s focus on evaluating, planning, and implementing the delivery of best in class healthcare to MedVet patients in support of our mission – Leading Specialty Healthcare for Pets.
Responsibilities include, but are not limited to:
Foster a culture that supports development of engaged and empowered employees as well as continuous improvement.
In partnership with the MD, serves as an overall leader for the hospital, directing both Emergency and Specialty services (Dyad Leadership).
Lead and direct the Clinical Services team in the hospital, including hiring, onboarding, employee development and employee issues, partnering with Medical Services, HR, or other teams as needed. Continually evaluate hiring needs and opportunities for growth, working in partnership with the Talent Acquisition team.
Organize quarterly or semi-annual town halls for all team members within the hospital
Attend and participate in quarterly Results Management Meetings
Oversee and attend as needed to department meetings for the specialties within the hospital
Responsible for hospital-wide communications
Works with the MD to ensure the Healthcare Team has the resources and tools to deliver high-quality patient, client and referral partner experience. This includes working with the appropriate local support services to ensure supplies, equipment and technical tools are available and functioning
Leads implementation for clinical services initiatives within the hospital.
Works collaboratively with the Medical Director, Regional Medical Director (RMD), VP, Clinical Services and finance to prepare and manage hospital budget and capital budget. Includes revenue budget, expense budget, profit and loss statements and management of payroll to revenue
Work with the Clinical Managers of both Specialty and ER departments to develop and maintain systems for communication and handling of patients between departments, including transfers, after hour exams, and transport among hospitals
Assist in ensuring the hospital complies with all federal and state regulatory policies, i.e. I-9, DEA, OSHA, State Veterinary Medical Practices Act, AAHA, etc.
Works with the MD in partnership with the RMD and VP, Clinical Services to lead operational planning efforts and execution for the hospital on an annual basis
Ensure Referral Partner relationship are strong and growing
Support Clinical Managers with resolution of patient care, client complaints and Referral Partner problems.
Maintain a hospital complaint/adverse event log to track and address themes with MD
Provides 24/7 phone support to hospital Clinical Managers to address urgent issues
Our ideal candidate has a minimum of 5 years’ experience in a leadership role. Experience in the healthcare and/or veterinary industry is a plus but not required. In addition, this position requires:
Bachelor’s Degree or equivalent education is preferred
Must have common knowledge base and ability to use Microsoft Office programs including Word, Excel, PowerPoint and Outlook
Ability to learn industry specific program
Effectively prioritizes, organizes, meets deadlines and multi-tasks
Excellent interpersonal, customer service and communication skills
Capability to work well in a fast-paced environment
Highly professional and ability to work well with people at all levels of the organization
MedVet offers a competitive compensation and full benefits package, including paid time off, health insurance, dental, vision, uniform allowance and 401K.
Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization; therefore, employment with MedVet is dependent upon the passing of a drug screen and background check.
Internal Number: HD-SV1
Welcome to MedVet. We are a family of emergency and specialty hospitals committed to providing exceptional care for our patients and an unrivaled experience for our clients and referring veterinarians. We are employee owned and veterinarian led which keeps us grounded in our commitment to providing the best specialty and emergency care available for your pet.Our Mission and ValuesWe have built our culture on three core values: Teamwork, Leadership and Compassion. These values are behind everything we do at MedVet and allow us to fulfill our mission of leading specialty healthcare for pets.TeamworkWe work together as doctors, team members ,and administrators to deliver exceptional care and service to pets, their families, and referring veterinarians.LeadershipAs employees, we identify problems and step forward with solutions.We lead our industry in providing medical excellence through patient care, medical technology, and clinical studies.CompassionWe expand our natural compassion for our patients to include our coworkers, pet owners, and referring veterinarians.