Especially Cats Veterinary Hospital is hiring a Practice Manager to join our amazing team!
Why work at Especially Cats Veterinary Hospital?
At Especially Cats Veterinary Hospital of San Francisco, we're dedicated to providing quality, affordable health care. Our knowledgeable staff is dedicated to providing our clients with the best quality in veterinary medical care in a friendly, relaxed setting. Located in beautiful San Francisco, we are a full-service cat clinic and wellness center comprised of a modern hospital, surgical unit, radiology department, and on-site laboratory. We emphasize preventive care whenever possible to ensure a happy, healthy and long life for our clients' cats.
The Practice Manager (PM) is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem-solving to improve client service and employee engagement. Typically, the PM is the “Integrator” on the hospital's accountability chart and participates in the Pathway Planning leadership meetings.
The manager exercises sound judgment, and the willingness and capability to make decisions.
The Practice Manager oversees the business activities of the hospital, including hiring and training hospital staff; working with Pathway finance to prepare and manage budgets; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing the hospital software, and implementing safety and security procedures.
Culture and Work Environment
Communicates the practice's values and mission to the team. Motivates staff, and helps build and maintain morale.
Upholds core values and standards.
Holds regular staff meetings, including a component of mandatory training on standards of service and standards of care.
Promotes a cooperative working environment among staff members; understands the value of teamwork.
Is enthusiastically willing to perform as necessary to help the hospital function as a unit.
Promotes continuous quality improvement (CQI) to ensure the practice's success and achieve the vision.
Ability to analyze various sources of data in order to establish priorities and initiate operational programs
Sound personal judgment in decision-making
Capable of leading, managing, and coaching staff at all levels
Demonstrated competence in all aspects of staff management, including hiring and firing
Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
Excellent interpersonal communication skills;
A commitment to outstanding client service.
Demonstrated competence in budgeting and financial reporting, including reading and analyzing a P&L statement
Solid math and Excel/spreadsheet skills.
Certified Veterinary Practice Manager designation or equivalent work experience preferred
Three years of supervisory experience.
Preferred: Bachelor's degree in business or related field.
Preferred: three years or more of managing a veterinary practice.
Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
Availability to occasionally work uncommon hours and overtime, and to be subject to recall for business emergencies.
We want our employees to deliver the highest quality of care and enjoy life beyond work.
We invest heavily in our employees' long-term growth and happiness and strive to provide a positive work environment and work/life balance. We offer a wonderful benefits package including medical, vision, dental and life insurance, paid time off, continuing education, generous pet care discounts, 401K, and much, much, more!